animated image of customer proceeding to ecommerce checkout process

How to Improve Your Ecommerce Checkout Process (6 Tips)

animated image of customer proceeding to ecommerce checkout processAn efficient ecommerce checkout process is necessary for a successful online business. So make it easy for motivated buyers who have made it this far to finish their purchase and complete the transaction.

#1 Consider offering free or discounted shipping

Have you ever been really excited about a purchase only to find that, once you reach checkout, the shipping fees are super high? In fact, this is one of the major reasons for shopping cart abandonment.

Related Article: How Ecommerce Sellers Benefit From Free Shipping

There are numerous ways you can incorporate free or discounted shipping fees into your business. So it’s definitely worth some research and number crunching because it will pay off in the long run. Plus it’s great for marketing.

#2 Make it easy to see cart and checkout options

Visibility of these options leads to an ecommerce checkout process that converts.

So you’ll want to make it crystal clear to visitors whenever they add an item to their cart. That’s because, once they do so, they have converted from being just a visitor to becoming a potential buyer.

Related Article: Want to Be Amazing at Your Ecommerce Business? Here’s How!

#3 Don’t force the buyer to create an account

This is of the utmost importance. I don’t know about you, but if I’m forced to register an account in order to make a purchase, well, chances are I’m going to click elsewhere.

And I’m not alone. In fact, 1 in 4 consumers abandon online purchases due to forced registration. And these numbers are probably low.

So, what to do instead? Offer a guest checkout. Then, after their ecommerce checkout process is complete, you can offer your customer an account creation option.

#4 Always ask for a buyer’s credit card information last

Simply put, once people start doing something they feel like they should finish. You can chalk it up to human nature.

So ask for their shipping information first and then their billing information.

#5 Ensure that the credit card form is safe and secure

There are three things to do here:

  • Prominently display an SSL logo
  • Have a written security statement
  • Provide explanations for locating card’s expiration date and security code

shopping cart in motion during ecommerce checkout process#6 Keep it focused on speed, simplicity, and reliability

Otherwise, you risk losing potential business if any part of the process is cumbersome or unexpected.

Related Article: 3 Things All eBay and Shopify Customers Want

By having an ecommerce checkout process that is customer friendly and easy to navigate, more buyers will complete the purchase process. And that is, after all, the ultimate goal of any seller.

 

Have an idea for a future blog post? Please feel free to leave a suggestion below!

Resources:

https://conversionxl.com/blog/how-to-design-an-ecommerce-checkout-flow-that-converts/

https://www.sourcify.com/ecommerce-checkout-process-killing-sales/

https://www.ecommercetimes.com/story/85213.html

https://socialnomics.net/2018/10/16/optimizing-your-e-commerce-checkout-process-for-maximum-conversions/

Valerie Edmonston

Content blog writer and published book author. Valerie can be contacted via email at valedmonston@gmail.com.
Valerie Edmonston
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